Careers at Xprizo

Mga Pangunahing Pananagutan

• Content Localisation: Adapt and tailor marketing content (WhatsApp, email, and social media) to ensure cultural and linguistic relevance for the Kenyan market.
• Cross-Functional Coordination: Act as a local liaison between the international marketing team and local sales and customer success teams.
• Market and Database Support: Assist in sourcing and managing databases for both B2B and B2C outreach initiatives and update CRM and Back Office Tools.
• Campaign Execution: Take ownership of local marketing campaigns, supporting growth and engagement among existing and prospective users.
• Brand Communication: Support local communications to users, including KYC and mass communication campaigns, ensuring clarity and consistency of messaging with high attention to detail.
• Event Support: Coordinate and assist in hosting small-scale events, community engagements, and industry conferences to enhance Xprizo’s local presence.
• Content Creation: Contribute to localised blog posts, social media updates, and other marketing materials to strengthen brand awareness.
• Performance Tracking: Monitor campaign performance and provide insights to optimise marketing initiatives.

Qualifications and Skills

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
• Advanced Proficiency in Microsoft Word, PowerPoint, and Excel.
• Excellent written and verbal communication skills in English and Swahili (additional local languages are an advantage).
• Basic understanding of digital marketing principles, including paid search and keyword management in local languages.
• Demonstrated interest or prior experience in content creation (social media, blogs, newsletters, etc.).
• Strong organisational skills, with the ability to work independently and take initiative.
• Interest in or prior exposure to the fintech industry will be an added advantage.

What We Offer

• An opportunity to gain hands-on experience in fintech marketing within a fast-growing global organisation.
• Exposure to regional and international marketing strategy development and execution.
• A collaborative, innovative, and inclusive working environment.
• The chance to make a meaningful impact on Xprizo’s growth and presence in Kenya.

Ready to join us? Fill out the form below or kindly send your resume and cover letter to careers@xprizo.com. Please upload your latest résumé  – Only PDF documents will be accepted. Don’t forget to include your expected gross salary—we’re excited to hear from you

Mga Pangunahing Pananagutan 

Product Engineering 

• Collaborate with the team and stakeholders to build, support and maintain our product 

• Design and implement new product features using C# and ASP.NET Core 

• Build RESTful APIs, and integrations 

• Write clean, maintainable, and testable code 

• Test your own work 

DevOps & Infrastructure 

• Build, operate, and maintain cloud infrastructure using Microsoft Azure – utilizing the likes of Azure networking and storage, and services such as Azure Database for MySQL flexible server and Azure Cache for Redis 

• Build and maintain CI/CD pipelines with BitBucket Pipelines 

• Automate deployment, scaling, and testing wherever possible 

• Monitor system performance, uptime, and cost 

• Respond to incidents when needed 

• Troubleshoot, identify root causes of, and remediate complex technical issues 

Requirements 

• Bachelor’s degree in CS/Engineering or equivalent experience 

• Minimum 3 years of experience in software development with C# and .NET 

• Demonstrable experience with Azure cloud services 

• Good written and oral communication skills in English 

• Adept at communicating ideas and working in a team 

• Able to work independently and meet deadlines 

• Demonstrated ability to context switch while still delivering on commitments 

• Knowledge of software design patterns; Able to grasp and quickly become productive in an existing design 

• Very fluent in C#, with knowledge and experience of associated frameworks and technologies such as ASP.NET Core and Entity Framework Core 

• Fundamental knowledge of Frontend development; HTML, CSS, JavaScript and TypeScript; understands how browsers work and performance best practices in modern web apps 

• Able to work with relational databases, MySQL or PostgreSQL (MySQL preferred); high-performance, in-memory data store technologies such as Redis; message broker technologies such as Kafka or RabbitMQ 

• Experience building, integrating, and testing REST APIs, and proficiency with associated tools and technologies such as Swagger, Open API Spec, and Postman; Experience with Azure App Service highly preferred 

• Knowledge of security standards, encryption methods, and related best practices, as well as modern authorization mechanisms, such as JSON Web Token (JWT) 

• Well versed in scripting with PowerShell and Bash 

• Comfortable working with JS tools and ecosystem, like NodeJS, NPM, Yarn, ESLint 

• Has a passion for quality, and knowledge of what it takes to ship high quality code 

• Proven capability to maintain product quality through unit testing and end-to-end testing processes, using frameworks such as MSTest, NUnit and xUnit (xUnit preferred) 

• Keen on best engineering practices 

• Experience building and maintaining CI/CD pipelines, BitBucket Pipelines preferred 

• Demonstrated experience building, maintaining, and supporting high-volume, low-latency cloud-based systems 

• Familiarity with monitoring tools like Azure Monitor, Application Insights, Prometheus/Grafana, ELK stack 

• Strong troubleshooting skills across application and infrastructure layers 

• Able to quickly address production incidents and implement measures to avoid recurrence 

• Bonus points for experience in web development with Angular; Infra as Code, ARM templates, Bicep, Terraform; experience with real-time communication technologies, SignalR and Firebase 

• Prior experience with Docker and Kubernetes would be a plus, but is not a must 

• FinTech experience in areas such as payment gateways, payment aggregators, card issuing and acquiring, and merchant integrations, would be awesome 

Ready to join us? Fill out the form below or kindly send us your resume and cover letter to careers@xprizo.com. Don’t forget to include your expected gross salary—we’re excited to hear from you!

Mga Pangunahing Pananagutan

• Work collaboratively within a growing team of talented software developers.
• Support product delivery by building, testing, and releasing production quality software utilizing best engineering practices.
• Liaise and cooperate with team members, partner teams and stakeholders as necessary in investigating new technologies, and researching, designing, writing and releasing software, as well as supporting and maintaining said software.
• In the case of research tasks, production of appropriate research documentation.
• In the case of design tasks, production of appropriate design documentation, including documentation of any product feature or performance limitations or other risks arising out of design decisions, as well as proposing options for addressing or mitigating such risks and limitations.
• In the case of implementation tasks:
  • Implementation according to generally accepted software development practice – writing simple, clean and secure code, including all the necessary care and precautions to produce code which has minimal defects, complexity, and technical debt, as well as the production of clear and complete documentation.
  • Test own work with a view to minimal work items being returned for defects to be fixed.
• Refactor, optimize and improve existing code for better maintainability and scalability, and to reduce technical debt in general.
• Ensure correct and timely defect resolution, liaising and cooperating with other team members as required.
• Provide operational support for implemented software.
• Troubleshoot, identify root causes of, and remediate complex technical issues.
• Liaise, cooperate with and assist other teams in reproducing, investigating and resolving defects and issues reported from the field.

Requiements

• Bachelor’s degree in CS/Engineering or equivalent experience
• Minimum 3 years of experience in software development with C#
• Good written and oral communication skills in English
• Adept at communicating ideas and working in a team
• Able to work independently and meet deadlines
• Demonstrated ability to context switch while still delivering on commitments
• Knowledge of software design patterns; Able to grasp and quickly become productive in an existing design
• Very fluent in C#, with knowledge and experience of associated frameworks and technologies such as ASP.NET Core and Entity Framework Core
• Able to work with relational databases, MySQL or PostgreSQL (MySQL preferred); high-performance, in-memory data store technologies such as Redis; message broker technologies such as Kafka or RabbitMQ
• Experience building, integrating, and testing REST APIs, and proficiency with associated tools and technologies such as Swagger, Open API Spec, and Postman; Experience with Azure App Service highly preferred
• Knowledge of security standards, encryption methods, and related best practices, as well as modern authorization mechanisms, such as JSON Web Token (JWT)
• Experience in web development, using HTML, CSS, JavaScript and TypeScript
• Production experience with Angular; minimum 18 months experience
• Comfortable working with JS tools and ecosystem, like NodeJS, NPM or Yarn, ESLint
• Strong fundamental knowledge in Frontend development, understanding how browsers work and performance best practices in modern web apps
• Experience with real-time communication technologies; SignalR and Firebase
• Dedicated to speed of delivery without compromising quality; Has a passion for quality, and knowledge of what it takes to ship high quality code
• Has a strong understanding of software quality assurance principles
• Proven capability to maintain product quality through unit testing and end-to-end testing processes, using frameworks such as MSTest, NUnit and xUnit (xUnit preferred)
• Keen on best engineering practices
• Proficient in Git (we use BitBucket)
• Demonstrated experience building, maintaining, and supporting high-volume, low-latency cloud-based systems
• Able to quickly address production incidents and implement preventive measures to avoid recurrence
• Prior experience with Docker and Kubernetes would be a plus, but is not a must
• FinTech experience in areas such as payment gateways, payment aggregators, card issuing and acquiring, and merchant integrations, would be awesome
• Knowledge of the foundations of accounting will be given preference.

Ready to join us? Fill out the form below or kindly send us your resume and cover letter to careers@xprizo.com. Don’t forget to include your expected gross salary—we’re excited to hear from you!

Mga Pangunahing Pananagutan

• Work collaboratively within a growing team of talented software developers.
• Support product delivery by building, testing, and releasing production quality software utilizing best engineering practices.
• Liaise and cooperate with team members, partner teams and stakeholders as necessary in investigating new technologies, and researching, designing, writing and releasing software, as well as supporting and maintaining said software.
• In the case of research tasks, production of appropriate research documentation.
• In the case of design tasks, production of appropriate design documentation, including documentation of any product feature or performance limitations or other risks arising out of design decisions, as well as proposing options for addressing or mitigating such risks and limitations.
• In the case of implementation tasks:
  • Implementation according to generally accepted software development practice – writing simple, clean and secure code, including all the necessary care and precautions to produce code which has minimal defects, complexity, and technical debt, as well as the production of clear and complete documentation.
  • Test own work with a view to minimal work items being returned for defects to be fixed.
• Refactor, optimize and improve existing code for better maintainability and scalability, and to reduce technical debt in general.
• Ensure correct and timely defect resolution, liaising and cooperating with other team members as required.
• Provide operational support for implemented software.
• Troubleshoot, identify root causes of, and remediate complex technical issues.
• Liaise, cooperate with and assist other teams in reproducing, investigating and resolving defects and issues reported from the field.

Requirements

• Bachelor’s degree in CS/Engineering or equivalent experience
• Minimum 3 years of experience in software development
• Good written and oral communication skills in English
• Adept at communicating ideas and working in a team
• Able to work independently and meet deadlines
• Demonstrated ability to context switch while still delivering on commitments
• Knowledge of software design patterns; Able to grasp and quickly become productive in an existing design
• 3+ years of experience in mobile development – experience with Flutter is a must
• Knowledge of software design patterns
• Strong knowledge of mobile application development best practices
• Deep knowledge and experience with the Flutter framework, programming in Dart, Flutter Widgets, Dart Packages, and writing Android or iOS specific code in Kotlin, Objective-C or Swift
• Experience with Android, Android Studio and Gradle, iOS, Xcode IDE and CocoaPods
• Knowledge of security standards, encryption methods, and related best practices, as well as modern authorization mechanisms, such as JSON Web Token (JWT)
• Experience consuming REST APIs to connect mobile applications to backend services
• Experience with Firebase cloud messaging APIs and push notifications
• Experience in web development, using HTML, CSS, JavaScript and TypeScript
• Production experience with Angular; minimum 18 months experience
• Comfortable working with JS tools and ecosystem, like NodeJS, NPM or Yarn, ESLint
• Strong fundamental knowledge in Frontend development, understanding how browsers work and performance best practices in modern web apps
• Experience with real-time communication technologies; SignalR and Firebase
• Dedicated to speed of delivery without compromising quality; Has a passion for quality, and knowledge of what it takes to ship high quality code
• Has a strong understanding of software quality assurance principles
• Proven capability to maintain product quality through unit testing and integration testing processes, using Jasmine and Karma
• Keen on best engineering practices
• Proficient in Git (we use BitBucket)
• Experience building mobile apps used by thousands of customers in different locations
• A knack for building easy and delightful customer experiences
• Able to quickly address production incidents and implement preventive measures to avoid recurrence.

Ready to join us? Fill out the form below or kindly send us your resume and cover letter to careers@xprizo.com. Don’t forget to include your expected gross salary—we’re excited to hear from you!

Company Overview:

Ang Xprizo ay isang forward-thinking fintech na kumpanya na nakatuon sa pag-promote ng financial inclusion, access, at seguridad para sa lahat ng indibidwal. Sa isang misyon na bigyang kapangyarihan ang mga Merchant at Consumer, nilalayon ng Xprizo na baguhin ang landscape ng pagbabayad sa pamamagitan ng pagpapagana ng tuluy-tuloy, secure, at mahusay na mga transaksyon gamit ang kanilang makabagong platform.

As part of our continued growth, we are seeking a motivated and results-driven QA Engineer to spearhead our existing IT Development Team.

Job Summary:

We are seeking an experienced QA Engineer with a strong background in QA to join our dynamic team.

Due to high levels of growth, we are searching for a Quality Assurance (QA) Engineer to join the team. This is a crucial position focused on ensuring that our product is as defect-free as possible with scale-up experience which we would need to support us moving forward.

The ideal candidate will have extensive experience in developing and executing automated test scripts, handling large volumes of data, and working with modern QA tools and frameworks. This role requires a detail-oriented individual with strong analytical skills, who can collaborate effectively with cross-functional teams to identify and resolve defects promptly.

Additionally, experience in the Fintech industry and knowledge of financial regulations will be advantageous, as the QA Engineer will contribute to maintaining compliance and reliability in our software solutions.

Mga responsibilidad:

• Automated Testing Development: Design, develop, and execute automated test scripts using industry-standard tools such as Selenium or others.
• Test Plan Creation: Develop comprehensive test plans and test cases based on product requirements, with a strong focus on automation.
• Data Validation: Perform data validation and integrity checks on large data sets to ensure accuracy and compliance, using automated processes where possible.
• Defect Management: Identify, document, and track software defects using tools like JIRA, and collaborate with development teams to resolve issues promptly.
• Continuous Integration: Integrate automated tests into continuous integration/continuous deployment (CI/CD) pipelines to ensure smooth and reliable software releases.
• Quality Assurance: Implement and maintain best practices for QA processes, focusing on automation to enhance efficiency and coverage.
• Collaboration: Work closely with developers, product managers, and other stakeholders to ensure high-quality software delivery.
• Performance Testing: Conduct automated performance testing to evaluate system performance and scalability, utilizing tools like JMeter.
• Security Testing: Ensure that security tests are automated into the development pipeline

Requirements:

• Experience in QA Automation: Proven experience in QA with a strong focus on automated testing and scripting.
• Scripting Proficiency: Proficiency in scripting languages such as C #, Python, JavaScript, or Bash for developing automated tests.
• Automation Tools: Hands-on experience with automation testing tools (e.g., Selenium) and familiarity with test automation frameworks.
• Large Data Handling: Experience in testing applications that handle large volumes of data, including data validation and integrity checks.
• Educational Background: Bachelor’s Degree in Computer Science, Engineering, or a related field, preferred but not required.
• Work history: Experience in Fintech heavily preferred.

Ready to join us? Fill out the form below or kindly send us your resume and cover letter to careers@xprizo.com. Don’t forget to include your expected gross salary—we’re excited to hear from you!

Mga responsibilidad:

1. Kilalanin ang Mga Prospective na Merchant: Magsagawa ng market research para matukoy ang mga potensyal na Merchant na naaayon sa mga target na industriya at user base ng Xprizo. Maghanap ng mga mangangalakal mula sa maliliit na negosyo hanggang sa malalaking negosyo para ma-maximize ang pagpasok sa merkado.
2. Pagkuha ng Client/Merchant: Pagkilala sa mga potensyal na kliyente at pagbuo ng mga diskarte upang makaakit ng mga bagong customer.
3. Bumuo at Panatilihin ang Mga Relasyon: Magtatag at magpanatili ng matibay na relasyon sa mga pangunahing gumagawa ng desisyon sa mga prospective na negosyo ng Merchant. Upang matiyak ang paulit-ulit na pagpapanatili ng negosyo at kliyente. Linangin ang mga ugnayang ito upang mapaunlad ang tiwala at kumpiyansa sa mga solusyon sa pagbabayad ng Xprizo.
4. Unawain ang Mga Pangangailangan ng Merchant: Makipag-ugnayan sa Mga Merchant upang maunawaan ang kanilang mga partikular na kinakailangan, punto ng sakit, at layunin na nauugnay sa pagtanggap ng mga digital na pagbabayad. Ang panukala ng halaga ng Tailor Xprizo upang matugunan nang epektibo ang mga pangangailangan ng indibidwal na Merchant.
5. Mga Presentasyon sa Pagbebenta: Pagsasagawa ng mga presentasyon o mga pitch sa mga potensyal na kliyente, na iniayon sa kanilang mga pangangailangan at kagustuhan.
6. I-promote ang Mga Solusyon ng Xprizo: Ipakita ang platform ng pagbabayad ng Xprizo at ipakita ang mga benepisyo nito, na itinatampok ang potensyal nito na pahusayin ang kahusayan, seguridad, at pananalapi ng kanilang mga negosyo.
7. Mga Kasunduan sa Negosasyon: Nakipagnegosasyon sa mga kontrata at tuntunin ng Pagbebenta sa mga kliyente upang maabot ang mga kasunduan sa kapwa kapaki-pakinabang. Makipagtulungan sa mga pangkat ng Legal at Pananalapi upang makipag-ayos at tapusin ang mga kontraktwal na kasunduan sa Mga Merchant, na tinitiyak ang mga benepisyo sa isa't isa at win-win.
8. Pagtugon sa Mga Target ng Sales/KPI: Pagkamit ng mga target ng Sales ng indibidwal at pangkat upang mag-ambag sa pangkalahatang kakayahang kumita ng kumpanya.
9. I-facilitate ang Onboarding: Makipag-ugnayan sa mga Operations at Technical team para matiyak ang maayos na proseso ng onboarding para sa mga merchant, na nagbibigay ng suporta at patnubay sa buong integration.
10. Subaybayan ang Mga Sukatan ng Pagganap: Patuloy na subaybayan at suriin ang pagganap ng network ng Merchant, na tinutukoy ang mga pagkakataon para sa pagpapabuti at paglago. Gumamit ng mga insight na batay sa data upang i-optimize ang mga diskarte at makamit ang mga target.
11. Pagsusuri sa Market: Pagsusuri ng mga uso sa merkado at mga pangangailangan ng customer na magpayo sa Pag-unlad ng Produkto at pagpoposisyon. Manatiling updated sa mga uso sa industriya, mga alok ng kakumpitensya, at mga pagbabago sa Regulasyon na maaaring makaapekto sa negosyo ng Xprizo at maging handa na iangkop ang mga diskarte.
12. Feedback at Pag-uulat: Pagbibigay ng feedback mula sa mga Customer sa Mga Koponan sa Pagmemerkado at Pag-unlad ng Produkto at regular na pagsusumite ng mga ulat sa Pagbebenta sa nakatataas na Pamamahala.
13. Paglutas ng Problema: Pagtugon at paglutas ng anumang mga isyu o alalahanin na maaaring mayroon ang mga Kliyente tungkol sa produkto o serbisyo.
14. Pakikipagtulungan: Makipagtulungan nang malapit sa iba pang mga Departamento, tulad ng Marketing at Customer Service, upang mapahusay ang pangkalahatang antas ng serbisyo.

Mga Ninanais na Kwalipikasyon:

• Bachelor's degree sa Business Administration, Finance, Marketing, o isang kaugnay.
• Napatunayang track record sa Business Development, Sales, o Merchant Acquisition sa loob ng Fintech, Payment Processing, o mga nauugnay na industriya.
• Kaalaman at pagkahilig para sa Fintech at ang pagnanais na magsulong ng pananalapi.
• Napakahusay na mga kasanayan sa komunikasyon at pagtatanghal, na may kakayahang maghatid ng mga kumplikadong konsepto nang malinaw at mapanghikayat.
• Malakas na negosasyon at pagbuo ng relasyon.
• Analytical mindset na may kasanayan sa data-driven na desisyon.
• Kakayahang umunlad sa isang mabilis, entrepreneurial.
• Pagpayag na maglakbay para sa mga pulong ng negosyo at mga kaganapan sa industriya.

Ready to join us? Fill out the form below or kindly send us your resume and cover letter to careers@xprizo.com. Don’t forget to include your expected gross salary—we’re excited to hear from you!

Mga responsibilidad:

• Tukuyin at asahan ang mga bagong pagkakataon sa negosyo sa loob ng industriya ng mga pagbabayad, pag-target sa mga merchant, institusyong pinansyal, at iba pang potensyal na kliyente.
• Bumuo at mapanatili ang matibay na relasyon sa mga pangunahing gumagawa ng desisyon at stakeholder, na nauunawaan ang kanilang mga hamon at kinakailangan sa negosyo.
• Makipagtulungan sa mga cross-functional na team para bumuo ng mga customized na solusyon sa pagbabayad na tumutugon sa mga pangangailangan ng kliyente at humimok ng paglago ng kita.
• Magsagawa ng mga demonstrasyon at presentasyon ng produkto upang ipakita ang mga feature at benepisyo ng aming mga solusyon sa teknolohiya sa pagbabayad.
• Makipag-ayos sa mga kontrata at mga kasunduan sa pagpepresyo, tinitiyak ang pagkakahanay sa mga layunin at layunin ng kumpanya.
• Manatiling may kaalaman tungkol sa mga uso sa industriya, mga pag-unlad ng merkado, at mga aktibidad ng kakumpitensya, na nagbibigay ng mga insight at rekomendasyon upang himukin ang paglago ng negosyo.
• Matugunan at lampasan ang mga target sa pagbebenta at sukatan ng pagganap, tuluy-tuloy na naghahatid ng mga resulta at nagtutulak ng tagumpay sa negosyo nang may kasiguruhan sa kalidad na nangunguna sa lahat ng pagsasama at pagpapasya sa negosyo.

Kwalipikasyon:

• Napatunayang track record ng tagumpay sa mga teknikal na benta o pag-unlad ng negosyo sa loob ng mga arena ng Payments industry, Telecommunications, Acquiring, Banks, Merchant o Payment Service Provider.
• Malakas na teknikal na kakayahan at pag-unawa sa mga teknolohiya sa pagpoproseso ng pagbabayad, kabilang ang mga point-of-sale (POS) system, mga aggregator ng pagbabayad at/gateway, at mga solusyon sa pagbabayad sa mobile.
• Malakas na kaalaman at karanasan sa paggamit ng Atlassian Jira at pamamahala ng mga pagsasama ng kliyente.
• Napakahusay na mga kasanayan sa komunikasyon at pagtatanghal.
• Nagpakita ng kakayahang bumuo at magpanatili ng mga relasyon sa mga kliyente, makaimpluwensya sa mga gumagawa ng desisyon, at humimok ng paglago ng mga benta.
• Mataas ang motibasyon, nakatuon sa mga resulta, at may kakayahang magtrabaho nang nakapag-iisa pati na rin sa pagtutulungan sa isang mabilis na kapaligiran.
• Pangunahing nakabase sa Malta, ngunit pagpayag na maglakbay kung kinakailangan sa Africa, Asia at LATAM at dumalo sa mga eksibisyon at kaganapan.

Ready to join us? Fill out the form below or kindly send us your resume and cover letter to careers@xprizo.com. Don’t forget to include your expected gross salary—we’re excited to hear from you!

• Pangangasiwa sa isang pangkat ng mga kinatawan ng suporta sa customer, tinitiyak na sila ay wastong sinanay, nauudyok, at nasangkapan upang magbigay ng mahusay na serbisyo.
• Pagsubaybay at pagtatasa sa kalidad ng mga pakikipag-ugnayan ng customer upang matiyak na ang mga pamantayan ng serbisyo ay natutugunan o nalampasan. Maaaring kabilang dito ang pagsubaybay sa tawag, pag-tack ng tawag, pagsusuri ng mga tiket, at pagbibigay ng feedback sa mga miyembro ng team.
• Pangangasiwa sa mga dumaraming isyu ng customer na hindi mareresolba ng 1^st Mga tauhan ng suporta sa linya. Maaaring may kasama itong mga kumplikadong pagtatanong, reklamo, o teknikal na isyu na nangangailangan ng iyong kadalubhasaan.
• Patuloy na pagsusuri at pagpapabuti ng mga proseso ng suporta sa customer upang mapahusay ang kahusayan at pagiging epektibo. Maaaring kabilang dito ang pagpapatupad ng mga bagong tool o teknolohiya, pagpino sa mga daloy ng trabaho, o pag-update ng mga patakaran at pamamaraan.
• Pagsusuri ng data at sukatan ng suporta sa customer upang matukoy ang mga uso, pattern, at mga lugar para sa pagpapabuti. Maaaring kabilang dito ang pagsubaybay sa mga pangunahing tagapagpahiwatig ng pagganap (KPI) gaya ng mga oras ng pagtugon, mga rate ng paglutas, at mga marka ng kasiyahan ng customer.
• Nagbibigay ng patuloy na pagsasanay at mga pagkakataon sa pagpapaunlad para sa mga miyembro ng koponan ng suporta sa customer upang mapahusay ang kanilang mga kasanayan at kaalaman. Maaaring kabilang dito ang pagsasanay sa produkto, pagbuo ng mga kasanayan sa komunikasyon, at mga pinakamahusay na kasanayan sa serbisyo sa customer.
• Pakikipagtulungan sa iba pang mga departamento tulad ng pagbuo ng produkto, marketing, at pagbebenta upang matugunan ang mga isyu ng customer, mangalap ng feedback, at magtaguyod para sa mga pangangailangan ng customer sa loob ng organisasyon.
• Pagtiyak na ang mga aktibidad sa suporta sa customer ay sumusunod sa mga nauugnay na regulasyon at pamantayan ng industriya, gaya ng mga batas sa proteksyon ng data at mga regulasyong pinansyal.
• Pamamahala sa mga channel at mekanismo ng feedback ng customer, gaya ng mga survey, review, at channel sa social media, upang mangalap ng mga insight at tukuyin ang mga lugar para sa pagpapabuti, habang inihahambing ang kumpetisyon.
• Nagsisilbing punto ng pagdami para sa mga hindi naresolbang isyu ng customer, pakikipag-ugnayan sa ibang mga departamento o senior management kung kinakailangan upang malutas ang mga kumplikado o sensitibong usapin sa pamamagitan ng pagpapakita ng buod ng ulat kung kinakailangan.
• Pagtatakda ng mga layunin at target sa pagganap para sa koponan ng suporta sa customer, at pagbibigay ng regular na feedback at mga pagsusuri sa pagganap upang matiyak na ang mga layunin ng indibidwal at pangkat ay natutugunan.
• Pagpapanatili ng up-to-date na base ng kaalaman at imbakan ng dokumentasyon upang suportahan ang mga aktibidad sa suporta sa customer at mapadali ang pare-pareho at tumpak na mga tugon sa mga katanungan ng customer.
• Maaaring mangailangan ito ng mga tungkulin sa night shift at pag-ikot ng shift.

Mga Ninanais na Kwalipikasyon:

• Batay sa Nairobi, Kenya.
• Bachelor's degree sa Business Administration, Hospitality, Finance, Marketing, o isang kaugnay na larangan.
• Napatunayang track record sa Customer Service sa loob ng mga industriyang nauugnay sa Fintech, Pagbabayad, o Pagbabangko.
• Kaalaman at pagkahilig para sa Fintech at ang pagnanais na isulong ang pagsasama sa pananalapi.
• Napakahusay na mga kasanayan sa komunikasyon at pagtatanghal, na may kakayahang maghatid ng mga kumplikadong konsepto nang malinaw at mapanghikayat.
• Isang Customer centric approach.
• Analytical mindset na may kasanayan sa paggawa ng desisyon na batay sa data.
• Kakayahang umunlad sa isang mabilis, entrepreneurial na kapaligiran.

Ready to join us? Fill out the form below or kindly send us your resume and cover letter to careers@xprizo.com. Don’t forget to include your expected gross salary—we’re excited to hear from you!