Careers at Xprizo

Majukumu Muhimu

• Content Localisation: Adapt and tailor marketing content (WhatsApp, email, and social media) to ensure cultural and linguistic relevance for the Kenyan market.
• Cross-Functional Coordination: Act as a local liaison between the international marketing team and local sales and customer success teams.
• Market and Database Support: Assist in sourcing and managing databases for both B2B and B2C outreach initiatives and update CRM and Back Office Tools.
• Campaign Execution: Take ownership of local marketing campaigns, supporting growth and engagement among existing and prospective users.
• Brand Communication: Support local communications to users, including KYC and mass communication campaigns, ensuring clarity and consistency of messaging with high attention to detail.
• Event Support: Coordinate and assist in hosting small-scale events, community engagements, and industry conferences to enhance Xprizo’s local presence.
• Content Creation: Contribute to localised blog posts, social media updates, and other marketing materials to strengthen brand awareness.
• Performance Tracking: Monitor campaign performance and provide insights to optimise marketing initiatives.

Qualifications and Skills

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
• Advanced Proficiency in Microsoft Word, PowerPoint, and Excel.
• Excellent written and verbal communication skills in English and Swahili (additional local languages are an advantage).
• Basic understanding of digital marketing principles, including paid search and keyword management in local languages.
• Demonstrated interest or prior experience in content creation (social media, blogs, newsletters, etc.).
• Strong organisational skills, with the ability to work independently and take initiative.
• Interest in or prior exposure to the fintech industry will be an added advantage.

What We Offer

• An opportunity to gain hands-on experience in fintech marketing within a fast-growing global organisation.
• Exposure to regional and international marketing strategy development and execution.
• A collaborative, innovative, and inclusive working environment.
• The chance to make a meaningful impact on Xprizo’s growth and presence in Kenya.

Ready to join us? Fill out the form below or kindly send your resume and cover letter to careers@xprizo.com. Please upload your latest résumé  – Only PDF documents will be accepted. Don’t forget to include your expected gross salary—we’re excited to hear from you

Majukumu Muhimu 

Product Engineering 

• Collaborate with the team and stakeholders to build, support and maintain our product 

• Design and implement new product features using C# and ASP.NET Core 

• Build RESTful APIs, and integrations 

• Write clean, maintainable, and testable code 

• Test your own work 

DevOps & Infrastructure 

• Build, operate, and maintain cloud infrastructure using Microsoft Azure – utilizing the likes of Azure networking and storage, and services such as Azure Database for MySQL flexible server and Azure Cache for Redis 

• Build and maintain CI/CD pipelines with BitBucket Pipelines 

• Automate deployment, scaling, and testing wherever possible 

• Monitor system performance, uptime, and cost 

• Respond to incidents when needed 

• Troubleshoot, identify root causes of, and remediate complex technical issues 

Requirements 

• Bachelor’s degree in CS/Engineering or equivalent experience 

• Minimum 3 years of experience in software development with C# and .NET 

• Demonstrable experience with Azure cloud services 

• Good written and oral communication skills in English 

• Adept at communicating ideas and working in a team 

• Able to work independently and meet deadlines 

• Demonstrated ability to context switch while still delivering on commitments 

• Knowledge of software design patterns; Able to grasp and quickly become productive in an existing design 

• Very fluent in C#, with knowledge and experience of associated frameworks and technologies such as ASP.NET Core and Entity Framework Core 

• Fundamental knowledge of Frontend development; HTML, CSS, JavaScript and TypeScript; understands how browsers work and performance best practices in modern web apps 

• Able to work with relational databases, MySQL or PostgreSQL (MySQL preferred); high-performance, in-memory data store technologies such as Redis; message broker technologies such as Kafka or RabbitMQ 

• Experience building, integrating, and testing REST APIs, and proficiency with associated tools and technologies such as Swagger, Open API Spec, and Postman; Experience with Azure App Service highly preferred 

• Knowledge of security standards, encryption methods, and related best practices, as well as modern authorization mechanisms, such as JSON Web Token (JWT) 

• Well versed in scripting with PowerShell and Bash 

• Comfortable working with JS tools and ecosystem, like NodeJS, NPM, Yarn, ESLint 

• Has a passion for quality, and knowledge of what it takes to ship high quality code 

• Proven capability to maintain product quality through unit testing and end-to-end testing processes, using frameworks such as MSTest, NUnit and xUnit (xUnit preferred) 

• Keen on best engineering practices 

• Experience building and maintaining CI/CD pipelines, BitBucket Pipelines preferred 

• Demonstrated experience building, maintaining, and supporting high-volume, low-latency cloud-based systems 

• Familiarity with monitoring tools like Azure Monitor, Application Insights, Prometheus/Grafana, ELK stack 

• Strong troubleshooting skills across application and infrastructure layers 

• Able to quickly address production incidents and implement measures to avoid recurrence 

• Bonus points for experience in web development with Angular; Infra as Code, ARM templates, Bicep, Terraform; experience with real-time communication technologies, SignalR and Firebase 

• Prior experience with Docker and Kubernetes would be a plus, but is not a must 

• FinTech experience in areas such as payment gateways, payment aggregators, card issuing and acquiring, and merchant integrations, would be awesome 

Ready to join us? Fill out the form below or kindly send us your resume and cover letter to careers@xprizo.com. Don’t forget to include your expected gross salary—we’re excited to hear from you!

Majukumu Muhimu

• Work collaboratively within a growing team of talented software developers.
• Support product delivery by building, testing, and releasing production quality software utilizing best engineering practices.
• Liaise and cooperate with team members, partner teams and stakeholders as necessary in investigating new technologies, and researching, designing, writing and releasing software, as well as supporting and maintaining said software.
• In the case of research tasks, production of appropriate research documentation.
• In the case of design tasks, production of appropriate design documentation, including documentation of any product feature or performance limitations or other risks arising out of design decisions, as well as proposing options for addressing or mitigating such risks and limitations.
• In the case of implementation tasks:
  • Implementation according to generally accepted software development practice – writing simple, clean and secure code, including all the necessary care and precautions to produce code which has minimal defects, complexity, and technical debt, as well as the production of clear and complete documentation.
  • Test own work with a view to minimal work items being returned for defects to be fixed.
• Refactor, optimize and improve existing code for better maintainability and scalability, and to reduce technical debt in general.
• Ensure correct and timely defect resolution, liaising and cooperating with other team members as required.
• Provide operational support for implemented software.
• Troubleshoot, identify root causes of, and remediate complex technical issues.
• Liaise, cooperate with and assist other teams in reproducing, investigating and resolving defects and issues reported from the field.

Requiements

• Bachelor’s degree in CS/Engineering or equivalent experience
• Minimum 3 years of experience in software development with C#
• Good written and oral communication skills in English
• Adept at communicating ideas and working in a team
• Able to work independently and meet deadlines
• Demonstrated ability to context switch while still delivering on commitments
• Knowledge of software design patterns; Able to grasp and quickly become productive in an existing design
• Very fluent in C#, with knowledge and experience of associated frameworks and technologies such as ASP.NET Core and Entity Framework Core
• Able to work with relational databases, MySQL or PostgreSQL (MySQL preferred); high-performance, in-memory data store technologies such as Redis; message broker technologies such as Kafka or RabbitMQ
• Experience building, integrating, and testing REST APIs, and proficiency with associated tools and technologies such as Swagger, Open API Spec, and Postman; Experience with Azure App Service highly preferred
• Knowledge of security standards, encryption methods, and related best practices, as well as modern authorization mechanisms, such as JSON Web Token (JWT)
• Experience in web development, using HTML, CSS, JavaScript and TypeScript
• Production experience with Angular; minimum 18 months experience
• Comfortable working with JS tools and ecosystem, like NodeJS, NPM or Yarn, ESLint
• Strong fundamental knowledge in Frontend development, understanding how browsers work and performance best practices in modern web apps
• Experience with real-time communication technologies; SignalR and Firebase
• Dedicated to speed of delivery without compromising quality; Has a passion for quality, and knowledge of what it takes to ship high quality code
• Has a strong understanding of software quality assurance principles
• Proven capability to maintain product quality through unit testing and end-to-end testing processes, using frameworks such as MSTest, NUnit and xUnit (xUnit preferred)
• Keen on best engineering practices
• Proficient in Git (we use BitBucket)
• Demonstrated experience building, maintaining, and supporting high-volume, low-latency cloud-based systems
• Able to quickly address production incidents and implement preventive measures to avoid recurrence
• Prior experience with Docker and Kubernetes would be a plus, but is not a must
• FinTech experience in areas such as payment gateways, payment aggregators, card issuing and acquiring, and merchant integrations, would be awesome
• Knowledge of the foundations of accounting will be given preference.

Ready to join us? Fill out the form below or kindly send us your resume and cover letter to careers@xprizo.com. Don’t forget to include your expected gross salary—we’re excited to hear from you!

Majukumu Muhimu

• Work collaboratively within a growing team of talented software developers.
• Support product delivery by building, testing, and releasing production quality software utilizing best engineering practices.
• Liaise and cooperate with team members, partner teams and stakeholders as necessary in investigating new technologies, and researching, designing, writing and releasing software, as well as supporting and maintaining said software.
• In the case of research tasks, production of appropriate research documentation.
• In the case of design tasks, production of appropriate design documentation, including documentation of any product feature or performance limitations or other risks arising out of design decisions, as well as proposing options for addressing or mitigating such risks and limitations.
• In the case of implementation tasks:
  • Implementation according to generally accepted software development practice – writing simple, clean and secure code, including all the necessary care and precautions to produce code which has minimal defects, complexity, and technical debt, as well as the production of clear and complete documentation.
  • Test own work with a view to minimal work items being returned for defects to be fixed.
• Refactor, optimize and improve existing code for better maintainability and scalability, and to reduce technical debt in general.
• Ensure correct and timely defect resolution, liaising and cooperating with other team members as required.
• Provide operational support for implemented software.
• Troubleshoot, identify root causes of, and remediate complex technical issues.
• Liaise, cooperate with and assist other teams in reproducing, investigating and resolving defects and issues reported from the field.

Requirements

• Bachelor’s degree in CS/Engineering or equivalent experience
• Minimum 3 years of experience in software development
• Good written and oral communication skills in English
• Adept at communicating ideas and working in a team
• Able to work independently and meet deadlines
• Demonstrated ability to context switch while still delivering on commitments
• Knowledge of software design patterns; Able to grasp and quickly become productive in an existing design
• 3+ years of experience in mobile development – experience with Flutter is a must
• Knowledge of software design patterns
• Strong knowledge of mobile application development best practices
• Deep knowledge and experience with the Flutter framework, programming in Dart, Flutter Widgets, Dart Packages, and writing Android or iOS specific code in Kotlin, Objective-C or Swift
• Experience with Android, Android Studio and Gradle, iOS, Xcode IDE and CocoaPods
• Knowledge of security standards, encryption methods, and related best practices, as well as modern authorization mechanisms, such as JSON Web Token (JWT)
• Experience consuming REST APIs to connect mobile applications to backend services
• Experience with Firebase cloud messaging APIs and push notifications
• Experience in web development, using HTML, CSS, JavaScript and TypeScript
• Production experience with Angular; minimum 18 months experience
• Comfortable working with JS tools and ecosystem, like NodeJS, NPM or Yarn, ESLint
• Strong fundamental knowledge in Frontend development, understanding how browsers work and performance best practices in modern web apps
• Experience with real-time communication technologies; SignalR and Firebase
• Dedicated to speed of delivery without compromising quality; Has a passion for quality, and knowledge of what it takes to ship high quality code
• Has a strong understanding of software quality assurance principles
• Proven capability to maintain product quality through unit testing and integration testing processes, using Jasmine and Karma
• Keen on best engineering practices
• Proficient in Git (we use BitBucket)
• Experience building mobile apps used by thousands of customers in different locations
• A knack for building easy and delightful customer experiences
• Able to quickly address production incidents and implement preventive measures to avoid recurrence.

Ready to join us? Fill out the form below or kindly send us your resume and cover letter to careers@xprizo.com. Don’t forget to include your expected gross salary—we’re excited to hear from you!

Company Overview:

Xprizo ni kampuni ya fintech inayofikiria mbele inayojitolea kukuza ujumuishaji wa kifedha, ufikiaji na usalama kwa watu wote. Ikiwa na dhamira ya kuwawezesha Wafanyabiashara na Wateja kwa pamoja, Xprizo inalenga kuleta mabadiliko katika hali ya malipo kwa kuwezesha miamala isiyo imefumwa, salama na yenye ufanisi kwa kutumia mfumo wao wa ubunifu.

As part of our continued growth, we are seeking a motivated and results-driven QA Engineer to spearhead our existing IT Development Team.

Job Summary:

We are seeking an experienced QA Engineer with a strong background in QA to join our dynamic team.

Due to high levels of growth, we are searching for a Quality Assurance (QA) Engineer to join the team. This is a crucial position focused on ensuring that our product is as defect-free as possible with scale-up experience which we would need to support us moving forward.

The ideal candidate will have extensive experience in developing and executing automated test scripts, handling large volumes of data, and working with modern QA tools and frameworks. This role requires a detail-oriented individual with strong analytical skills, who can collaborate effectively with cross-functional teams to identify and resolve defects promptly.

Additionally, experience in the Fintech industry and knowledge of financial regulations will be advantageous, as the QA Engineer will contribute to maintaining compliance and reliability in our software solutions.

Majukumu:

• Automated Testing Development: Design, develop, and execute automated test scripts using industry-standard tools such as Selenium or others.
• Test Plan Creation: Develop comprehensive test plans and test cases based on product requirements, with a strong focus on automation.
• Data Validation: Perform data validation and integrity checks on large data sets to ensure accuracy and compliance, using automated processes where possible.
• Defect Management: Identify, document, and track software defects using tools like JIRA, and collaborate with development teams to resolve issues promptly.
• Continuous Integration: Integrate automated tests into continuous integration/continuous deployment (CI/CD) pipelines to ensure smooth and reliable software releases.
• Quality Assurance: Implement and maintain best practices for QA processes, focusing on automation to enhance efficiency and coverage.
• Collaboration: Work closely with developers, product managers, and other stakeholders to ensure high-quality software delivery.
• Performance Testing: Conduct automated performance testing to evaluate system performance and scalability, utilizing tools like JMeter.
• Security Testing: Ensure that security tests are automated into the development pipeline

Requirements:

• Experience in QA Automation: Proven experience in QA with a strong focus on automated testing and scripting.
• Scripting Proficiency: Proficiency in scripting languages such as C #, Python, JavaScript, or Bash for developing automated tests.
• Automation Tools: Hands-on experience with automation testing tools (e.g., Selenium) and familiarity with test automation frameworks.
• Large Data Handling: Experience in testing applications that handle large volumes of data, including data validation and integrity checks.
• Educational Background: Bachelor’s Degree in Computer Science, Engineering, or a related field, preferred but not required.
• Work history: Experience in Fintech heavily preferred.

Ready to join us? Fill out the form below or kindly send us your resume and cover letter to careers@xprizo.com. Don’t forget to include your expected gross salary—we’re excited to hear from you!

Majukumu:

1. Tambua Wauzaji Watarajiwa: Fanya utafiti wa soko ili kubaini Wauzaji watarajiwa ambao wanalingana na tasnia inayolengwa na Xprizo na msingi wa watumiaji. Tafuta wafanyabiashara kuanzia biashara ndogo ndogo hadi biashara kubwa ili kuongeza kupenya kwa soko.
2. Upataji wa Wateja/Wauzaji: Kutambua wateja watarajiwa na kubuni mikakati ya kuvutia wateja wapya.
3. Jenga na Dumisha Mahusiano: Anzisha na udumishe uhusiano thabiti na watoa maamuzi wakuu katika biashara tarajiwa za Wafanyabiashara. Ili kuhakikisha kurudia biashara na uhifadhi wa mteja. Kuza mahusiano haya ili kukuza uaminifu na imani katika suluhu za malipo za Xprizo.
4. Elewa Mahitaji ya Wafanyabiashara: Shirikiana na Wauzaji ili kuelewa mahitaji yao mahususi, pointi za maumivu na malengo yanayohusiana na kukubali malipo ya kidijitali. Pendekezo la thamani la Tailor Xprizo kushughulikia mahitaji ya Wafanyabiashara binafsi kwa ufanisi.
5. Mawasilisho ya Mauzo: Kuendesha mawasilisho au viwanja kwa wateja watarajiwa, iliyoundwa kulingana na mahitaji na mapendeleo yao.
6. Tangaza Suluhisho za Xprizo: Sasa jukwaa la malipo la Xprizo na uonyeshe manufaa yake, ukiangazia uwezo wake wa kuimarisha ufanisi, usalama na kifedha wa biashara zao.
7. Kujadili Makubaliano: Kujadili mikataba na masharti ya Mauzo na wateja ili kufikia makubaliano yenye manufaa kwa pande zote mbili. Shirikiana na timu za Kisheria na Fedha ili kujadiliana na kukamilisha makubaliano ya kimkataba na Wauzaji, kuhakikisha manufaa ya pande zote mbili na ushindi.
8. Kutana na Malengo ya Mauzo/KPI: Kufikia malengo ya Mauzo ya mtu binafsi na timu ili kuchangia faida ya jumla ya kampuni.
9. Wezesha Upandaji: Kuratibu na timu za Uendeshaji na Kiufundi ili kuhakikisha mchakato mzuri wa kuabiri kwa wafanyabiashara, kutoa usaidizi na mwongozo wakati wote wa ujumuishaji.
10. Fuatilia Vipimo vya Utendaji: Endelea kufuatilia na kuchanganua utendaji wa mtandao wa Wafanyabiashara, ukibainisha fursa za kuboresha na ukuaji. Tumia maarifa yanayotokana na data ili kuboresha mikakati na kufikia malengo.
11. Uchambuzi wa Soko: Kuchanganua mienendo ya soko na mahitaji ya mteja kutoa ushauri juu ya Maendeleo ya Bidhaa na uwekaji nafasi. Pata taarifa kuhusu mitindo ya tasnia, matoleo ya washindani na mabadiliko ya Udhibiti ambayo yanaweza kuathiri biashara ya Xprizo na uwe tayari kurekebisha mikakati.
12. Maoni na Kuripoti: Kutoa maoni kutoka kwa Wateja kwa Timu za Uuzaji na Maendeleo ya Bidhaa na kuwasilisha ripoti za Uuzaji kwa Wasimamizi wa Juu mara kwa mara.
13. Utatuzi wa Matatizo: Kushughulikia na kusuluhisha maswala au wasiwasi wowote ambao Wateja wanaweza kuwa nao kuhusu bidhaa au huduma.
14. Ushirikiano: Kufanya kazi kwa karibu na Idara zingine, kama vile Uuzaji na Huduma kwa Wateja, ili kuongeza viwango vya huduma kwa ujumla.

Sifa Zinazohitajika:

• Shahada ya kwanza katika Utawala wa Biashara, Fedha, Uuzaji, au uhusiano unaohusiana.
• Rekodi iliyothibitishwa katika Ukuzaji wa Biashara, Mauzo, au Upataji wa Wauzaji ndani ya Fintech, Uchakataji wa Malipo, au tasnia zinazohusiana.
• Maarifa na shauku kwa Fintech na msukumo wa kukuza fedha.
• Ujuzi bora wa mawasiliano na uwasilishaji, wenye uwezo wa kuwasilisha dhana ngumu kwa uwazi na kwa ushawishi.
• Majadiliano yenye nguvu na kujenga uhusiano.
• Mawazo ya uchanganuzi na ustadi katika uamuzi unaoendeshwa na data.
• Uwezo wa kustawi katika mwendo wa haraka, ujasiriamali.
• Nia ya kusafiri kwa mikutano ya biashara na hafla za tasnia.

Ready to join us? Fill out the form below or kindly send us your resume and cover letter to careers@xprizo.com. Don’t forget to include your expected gross salary—we’re excited to hear from you!

Majukumu:

• Tambua na utarajie fursa mpya za biashara ndani ya sekta ya malipo, zinazolenga wafanyabiashara, taasisi za fedha na wateja wengine watarajiwa.
• Jenga na udumishe uhusiano thabiti na watoa maamuzi na washikadau wakuu, kuelewa changamoto na mahitaji ya biashara zao.
• Shirikiana na timu zinazofanya kazi mbalimbali ili kutengeneza masuluhisho maalum ya malipo ambayo yanashughulikia mahitaji ya mteja na kukuza ukuaji wa mapato.
• Fanya maonyesho na mawasilisho ya bidhaa ili kuonyesha vipengele na manufaa ya suluhu zetu za teknolojia ya malipo.
• Kujadili mikataba na makubaliano ya bei, kuhakikisha ulinganifu na malengo na malengo ya kampuni.
• Pata taarifa kuhusu mienendo ya sekta, maendeleo ya soko, na shughuli za washindani, ukitoa maarifa na mapendekezo ili kukuza ukuaji wa biashara.
• Kufikia na kuvuka malengo ya mauzo na vipimo vya utendakazi, kutoa matokeo mara kwa mara na kuendesha mafanikio ya biashara kwa uhakikisho wa ubora katika mstari wa mbele wa miunganisho na maamuzi yote ya biashara.

Sifa:

• Rekodi iliyothibitishwa ya mafanikio katika mauzo ya kiufundi au maendeleo ya biashara ndani ya sekta ya Malipo, Mawasiliano, Upataji, Benki, Wauzaji au Watoa Huduma za Malipo.
• Uwezo thabiti wa kiufundi na uelewa wa teknolojia za usindikaji wa malipo, ikijumuisha mifumo ya sehemu ya mauzo (POS), vijumlishi vya malipo na/lango, na suluhu za malipo ya simu.
• Maarifa dhabiti na uzoefu wa kutumia Atlassian Jira na usimamizi wa miunganisho ya mteja.
• Ujuzi bora wa mawasiliano na uwasilishaji.
• Uwezo ulioonyeshwa wa kujenga na kudumisha uhusiano na wateja, kushawishi watoa maamuzi, na kukuza ukuaji wa mauzo.
• Imehamasishwa sana, yenye mwelekeo wa matokeo, na yenye uwezo wa kufanya kazi kwa kujitegemea na pia kwa ushirikiano katika mazingira ya kasi.
• Inategemea hasa Malta, lakini nia ya kusafiri inavyohitajika Afrika, Asia & LATAM na kuhudhuria maonyesho na matukio.

Ready to join us? Fill out the form below or kindly send us your resume and cover letter to careers@xprizo.com. Don’t forget to include your expected gross salary—we’re excited to hear from you!

• Kusimamia timu ya wawakilishi wa usaidizi kwa wateja, kuhakikisha wamefunzwa ipasavyo, wamehamasishwa, na wameandaliwa kutoa huduma bora.
• Kufuatilia na kutathmini ubora wa mwingiliano wa wateja ili kuhakikisha kuwa viwango vya huduma vinafikiwa au kupitishwa. Hii inaweza kuhusisha ufuatiliaji wa simu, kukata simu, kukagua tikiti, na kutoa maoni kwa washiriki wa timu.
• Kushughulikia masuala ya mteja yaliyoongezeka ambayo hayawezi kutatuliwa na 1^St Wafanyikazi wa usaidizi wa mstari. Hii inaweza kuhusisha maswali changamano, malalamiko, au masuala ya kiufundi ambayo yanahitaji utaalamu wako.
• Kuendelea kutathmini na kuboresha michakato ya usaidizi kwa wateja ili kuongeza ufanisi na ufanisi. Hii inaweza kuhusisha kutekeleza zana au teknolojia mpya, kuboresha mtiririko wa kazi, au kusasisha sera na taratibu.
• Kuchanganua data na vipimo vya usaidizi kwa wateja ili kutambua mitindo, mifumo na maeneo ya kuboresha. Hii inaweza kujumuisha ufuatiliaji wa viashirio muhimu vya utendaji (KPIs) kama vile nyakati za majibu, viwango vya utatuzi na alama za kuridhika kwa wateja.
• Kutoa mafunzo yanayoendelea na fursa za maendeleo kwa wanachama wa timu ya usaidizi kwa wateja ili kuboresha ujuzi na maarifa yao. Hii inaweza kujumuisha mafunzo ya bidhaa, ukuzaji wa ujuzi wa mawasiliano, na mbinu bora za huduma kwa wateja.
• Kushirikiana na idara zingine kama vile ukuzaji wa bidhaa, uuzaji na uuzaji ili kushughulikia maswala ya wateja, kukusanya maoni na kutetea mahitaji ya wateja ndani ya shirika.
• Kuhakikisha kuwa shughuli za usaidizi kwa wateja zinatii kanuni husika na viwango vya sekta, kama vile sheria za ulinzi wa data na kanuni za kifedha.
• Kusimamia njia na mbinu za maoni ya wateja, kama vile tafiti, hakiki na idhaa za mitandao ya kijamii ili kukusanya maarifa na kutambua maeneo ya kuboresha, huku wakilinganisha shindano.
• Hutumika kama hatua ya kuongezeka kwa masuala ya wateja ambayo hayajatatuliwa, kuwasiliana na idara nyingine au wasimamizi wakuu inapohitajika ili kutatua masuala magumu au nyeti kwa kuwasilisha ripoti ya muhtasari inapohitajika.
• Kuweka malengo ya utendaji na malengo ya timu ya usaidizi kwa wateja, na kutoa maoni ya mara kwa mara na tathmini za utendakazi ili kuhakikisha malengo ya mtu binafsi na timu yanatimizwa.
• Kudumisha msingi wa maarifa uliosasishwa na hazina ya hati ili kusaidia shughuli za usaidizi kwa wateja na kuwezesha majibu thabiti na sahihi kwa maswali ya wateja.
• Hii inaweza kuhitaji majukumu ya zamu ya Usiku na mzunguko wa zamu.

Sifa Zinazohitajika:

• Anaishi Nairobi, Kenya.
• Shahada ya kwanza katika Utawala wa Biashara, Ukarimu, Fedha, Uuzaji, au taaluma inayohusiana.
• Rekodi iliyothibitishwa katika Huduma kwa Wateja ndani ya Fintech, Malipo, au tasnia zinazohusiana na Benki.
• Maarifa na shauku kwa Fintech na msukumo wa kukuza ushirikishwaji wa kifedha.
• Ujuzi bora wa mawasiliano na uwasilishaji, wenye uwezo wa kuwasilisha dhana ngumu kwa uwazi na kwa ushawishi.
• Mbinu inayozingatia Wateja.
• Mawazo ya uchanganuzi na ustadi katika kufanya maamuzi yanayotokana na data.
• Uwezo wa kustawi katika mazingira ya haraka, ya ujasiriamali.

Ready to join us? Fill out the form below or kindly send us your resume and cover letter to careers@xprizo.com. Don’t forget to include your expected gross salary—we’re excited to hear from you!