Careers at Xprizo

Company Overview:

Xprizo is a forward-thinking fintech company dedicated to promoting financial inclusion, access, and security for all individuals. With a mission to empower Merchants and Consumers alike, Xprizo aims to revolutionize the payment landscape by enabling seamless, secure, and efficient transactions using their innovative platform.

As part of our continued growth, we are seeking a motivated and results-driven QA Engineer to spearhead our existing IT Development Team.

Job Summary:

We are seeking an experienced QA Engineer with a strong background in QA to join our dynamic team.

Due to high levels of growth, we are searching for a Quality Assurance (QA) Engineer to join the team. This is a crucial position focused on ensuring that our product is as defect-free as possible with scale-up experience which we would need to support us moving forward.

The ideal candidate will have extensive experience in developing and executing automated test scripts, handling large volumes of data, and working with modern QA tools and frameworks. This role requires a detail-oriented individual with strong analytical skills, who can collaborate effectively with cross-functional teams to identify and resolve defects promptly.

Additionally, experience in the Fintech industry and knowledge of financial regulations will be advantageous, as the QA Engineer will contribute to maintaining compliance and reliability in our software solutions.

Responsibilities:

• Automated Testing Development: Design, develop, and execute automated test scripts using industry-standard tools such as Selenium or others.
• Test Plan Creation: Develop comprehensive test plans and test cases based on product requirements, with a strong focus on automation.
• Data Validation: Perform data validation and integrity checks on large data sets to ensure accuracy and compliance, using automated processes where possible.
• Defect Management: Identify, document, and track software defects using tools like JIRA, and collaborate with development teams to resolve issues promptly.
• Continuous Integration: Integrate automated tests into continuous integration/continuous deployment (CI/CD) pipelines to ensure smooth and reliable software releases.
• Quality Assurance: Implement and maintain best practices for QA processes, focusing on automation to enhance efficiency and coverage.
• Collaboration: Work closely with developers, product managers, and other stakeholders to ensure high-quality software delivery.
• Performance Testing: Conduct automated performance testing to evaluate system performance and scalability, utilizing tools like JMeter.
• Security Testing: Ensure that security tests are automated into the development pipeline

Requirements:

• Experience in QA Automation: Proven experience in QA with a strong focus on automated testing and scripting.
• Scripting Proficiency: Proficiency in scripting languages such as C #, Python, JavaScript, or Bash for developing automated tests.
• Automation Tools: Hands-on experience with automation testing tools (e.g., Selenium) and familiarity with test automation frameworks.
• Large Data Handling: Experience in testing applications that handle large volumes of data, including data validation and integrity checks.
• Educational Background: Bachelor’s Degree in Computer Science, Engineering, or a related field, preferred but not required.
• Work history: Experience in Fintech heavily preferred.

Responsibilities:

1. Identify Prospective Merchants: Conduct market research to identify potential Merchants that align with Xprizo’s target industries and user base. Seek out merchants ranging from small businesses to larger enterprises to maximize market penetration.
2. Client/Merchants Acquisition: Identifying potential clients and developing strategies to attract new customers.
3. Build and Maintain Relationships: Establish and maintain strong relationships with key decision- makers at prospective Merchant businesses. To ensure repeat business and client retention. Cultivate these relationships to foster trust and confidence in Xprizo’s payment solutions.
4. Understand Merchant Needs: Engage with Merchants to understand their specific requirements, pain points, and objectives related to accepting digital payments. Tailor Xprizo’s value proposition to address individual Merchant needs effectively.
5. Sales Presentations: Conducting presentations or pitches to potential clients, tailored to their needs and preferences.
6. Promote Xprizo’s Solutions: Present Xprizo’s payment platform and demonstrate its benefits, highlighting its potential to enhance their businesses’ efficiency, security, and financial.
7. Negotiate Agreements: Negotiating contracts and terms of Sales with clients to reach mutually beneficial agreements. Collaborate with the Legal and Finance teams to negotiate and finalize contractual agreements with Merchants, ensuring mutual benefits and a win-win.
8. Meeting Sales/KPI Targets: Achieving individual and team Sales targets to contribute to the overall profitability of the company.
9. Facilitate Onboarding: Coordinate with the Operations and Technical teams to ensure a smooth onboarding process for merchants, providing support and guidance throughout the integration.
10. Monitor Performance Metrics: Continuously track and analyze the performance of the Merchant network, identifying opportunities for improvement and growth. Utilize data-driven insights to optimize strategies and achieve targets.
11. Market Analysis: Analyzing market trends and customer needs to advise on Product Development and positioning. Stay updated on industry trends, competitor offerings, and Regulatory changes that may impact Xprizo’s business and be prepared to adapt strategies.
12. Feedback and Reporting: Providing feedback from Customers to the Marketing and Product Development Teams and submitting Sales reports to upper Management on a regular basis.
13. Problem-Solving: Addressing and resolving any issues or concerns that Clients may have regarding the product or service.
14. Collaboration: Working closely with other Departments, such as Marketing and Customer Service, to enhance overall service levels.

Desired Qualifications:

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related.
• Proven track record in Business Development, Sales, or Merchant Acquisition within the Fintech, Payment Processing, or related industries.
• Knowledge and passion for Fintech and the drive to promote financial.
• Excellent communication and presentation skills, capable of conveying complex concepts clearly and persuasively.
• Strong negotiation and relationship-building.
• Analytical mindset with proficiency in data-driven decision.
• Ability to thrive in a fast-paced, entrepreneurial.
• Willingness to travel for business meetings and industry events.

Join Xprizo in its mission to shape a more inclusive financial landscape by empowering merchants to embrace digital payments securely and effortlessly.

Responsibilities:

• Identify and prospect new business opportunities within the payments industry, targeting merchants, financial institutions, and other potential clients.
• Build and maintain strong relationships with key decision-makers and stakeholders, understanding their business challenges and requirements.
• Collaborate with cross-functional teams to develop customized payment solutions that address client needs and drive revenue growth.
• Conduct product demonstrations and presentations to showcase the features and benefits of our payment technology solutions.
• Negotiate contracts and pricing agreements, ensuring alignment with company goals and objectives.
• Stay informed about industry trends, market developments, and competitor activities, providing insights and recommendations to drive business growth.
• Meet and exceed sales targets and performance metrics, consistently delivering results and driving business success with quality assurance at the forefront of all business integrations and decisions.

Qualifications:

• Proven track record of success in technical sales or business development within the Payments industry, Telecommunications, Acquiring, Banks, Merchant or Payment Service Providers arenas.
• Strong technical aptitude and understanding of payment processing technologies, including point-of-sale (POS) systems, payment aggregators and/gateways, and mobile payment solutions.
• Strong knowledge and experience of using Atlassian Jira and management of client integrations.
• Excellent communication and presentation skills.
• Demonstrated ability to build and maintain relationships with clients, influence decision-makers, and drive sales growth.
• Highly motivated, results-oriented, and capable of working independently as well as collaboratively in a fast-paced environment.
• Based mainly in Malta, but willingness to travel as needed to Africa, Asia & LATAM and attend exhibitions and events.

Join Xprizo in its mission to shape a more inclusive financial landscape by empowering merchants to embrace digital payments securely and effortlessly.

Job Summary:

We are seeking an experienced Integration Developer with a strong background in Full Stack & C# and Angular to join our dynamic team. The ideal candidate will have a minimum of 3 years of experience in developing robust and scalable web applications using C# and Angular. The successful candidate will possess a deep understanding of databases, Jira, and coding principles, with the ability to work collaboratively with cross-functional teams to deliver high-quality solutions.

 Key Responsibilities:

1.Design and Development:

 Design, develop, test, and maintain full-stack web applications using C# and Angular.

Collaborate with designers, product managers, and other stakeholders to define and deliver project requirements.

Implement and integrate various features, including user authentication, data storage, and API integrations.

2.Database Management:

Design, implement, and maintain databases using relational databases (e.g., SQL Server) and NoSQL databases (e.g., MongoDB).

Ensure data integrity, security, and scalability by implementing efficient data models and queries.

3.Jira and Agile Methodologies:

Utilize Jira to track and manage project progress, including creating and assigning tasks, tracking issues, and reporting on project metrics.

Participate in Agile development methodologies, including daily stand-ups, sprint planning, and retrospectives.

4.Testing and Debugging:

Write unit tests, integration tests, and end-to-end tests to ensure the quality and reliability of the application.

Debug and troubleshoot issues, identifying and resolving problems in a timely and efficient manner.

Code Review and Maintenance:

Participate in code reviews to ensure adherence to coding standards, best practices, and design principles.

Maintain and refactor existing codebases to ensure scalability, performance, and maintainability.

Requirements:

Education: Bachelor’s degree in Computer Science, Information Technology, or related field.

Experience: Minimum 3 years of experience in developing full-stack web applications using C# and Angular.

 Skills:

Strong knowledge of C# and Angular, including frameworks, libraries, and tools.

Proficiency in databases, including relational databases (e.g., SQL Server) and NoSQL databases (e.g., MongoDB).

Azure experience would be desirable.

Familiarity with Jira and Agile development methodologies.

Excellent coding skills, with the ability to write clean, efficient, and well-documented code.

Strong problem-solving skills, with the ability to troubleshoot and debug complex issues.

Certifications: Optional certifications in C#, Angular, or related technologies.

What We Offer:

Competitive Salary: A competitive salary package that reflects your skills and experience.

Opportunities for Growth: Opportunities for professional growth and development within the company.

Collaborative Environment: A collaborative and dynamic work environment that fosters innovation and creativity.

Flexible Work Arrangements: Flexible work arrangements, including remote work options and flexible hours.

How to Apply:

If you are a motivated and experienced Full Stack Developer looking for a new challenge, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you.

Key Responsibilities:

1.Design and Development:

Design, develop, test, and maintain full-stack web applications using C# and Angular.

Collaborate with designers, product managers, and other stakeholders to define and deliver project requirements.

Implement and integrate various features, including user authentication, data storage, and API integrations.

2.Database Management:

Design, implement, and maintain databases using relational databases (e.g., SQL Server) and NoSQL databases (e.g., MongoDB).

Ensure data integrity, security, and scalability by implementing efficient data models and queries.

3.Jira and Agile Methodologies:

Utilize Jira to track and manage project progress, including creating and assigning tasks, tracking issues, and reporting on project metrics.

Participate in Agile development methodologies, including daily stand-ups, sprint planning, and retrospectives.

4.Testing and Debugging:

Write unit tests, integration tests, and end-to-end tests to ensure the quality and reliability of the application.

Debug and troubleshoot issues, identifying and resolving problems in a timely and efficient manner.

Code Review and Maintenance:

Participate in code reviews to ensure adherence to coding standards, best practices, and design principles.

Maintain and refactor existing codebases to ensure scalability, performance, and maintainability.

Requirements:

Education: Bachelor’s degree in Computer Science, Information Technology, or related field.

Experience: Minimum 3 years of experience in developing full-stack web applications using C# and Angular.

 Skills:

Strong knowledge of C# and Angular, including frameworks, libraries, and tools.

Proficiency in databases, including relational databases (e.g., SQL Server) and NoSQL databases (e.g., MongoDB).

Azure experience would be desirable.

Familiarity with Jira and Agile development methodologies.

Excellent coding skills, with the ability to write clean, efficient, and well-documented code.

Strong problem-solving skills, with the ability to troubleshoot and debug complex issues.

Certifications: Optional certifications in C#, Angular, or related technologies.

What We Offer:

Competitive Salary: A competitive salary package that reflects your skills and experience.

Opportunities for Growth: Opportunities for professional growth and development within the company.

Collaborative Environment: A collaborative and dynamic work environment that fosters innovation and creativity.

Flexible Work Arrangements: Flexible work arrangements, including remote work options and flexible hours.

How to Apply:

If you are a motivated and experienced Full Stack Developer looking for a new challenge, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you.

• Overseeing a team of customer support representatives, ensuring they are properly trained, motivated, and equipped to provide excellent service.
• Monitoring and assessing the quality of customer interactions to ensure that service standards are met or exceeded. This may involve call monitoring, call tacking, reviewing tickets, and providing feedback to team members.
• Handling escalated customer issues that cannot be resolved by 1^st Line support staff. This may involve complex inquiries, complaints, or technical issues that require your expertise.
• Continuously evaluating and improving customer support processes to enhance efficiency and effectiveness. This could involve implementing new tools or technologies, refining workflows, or updating policies and procedures.
• Analyzing customer support data and metrics to identify trends, patterns, and areas for improvement. This could include monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
• Providing ongoing training and development opportunities for customer support team members to enhance their skills and knowledge. This could include product training, communication skills development, and customer service best practices.
• Collaborating with other departments such as product development, marketing, and sales to address customer issues, gather feedback, and advocate for customer needs within the organization.
• Ensuring that customer support activities comply with relevant regulations and industry standards, such as data protection laws and financial regulations.
• Managing customer feedback channels and mechanisms, such as surveys, reviews, and social media channels, to gather insights and identify areas for improvement, whilst comparing the competition.
• Serving as a point of escalation for unresolved customer issues, liaising with other departments or senior management as necessary to resolve complex or sensitive matters by presenting summary report as necessary.
• Setting performance goals and targets for the customer support team, and providing regular feedback and performance evaluations to ensure individual and team objectives are met.
• Maintaining an up-to-date knowledge base and documentation repository to support customer support activities and facilitate consistent and accurate responses to customer inquiries.
• This may require Night shift duties and shift rotation.

Desired Qualifications:

• Based in Nairobi, Kenya.
• Bachelor’s degree in Business Administration, Hospitality, Finance, Marketing, or a related field.
• Proven track record in Customer Service within the Fintech, Payment, or Banking related industries.
• Knowledge and passion for Fintech and the drive to promote financial inclusion.
• Excellent communication and presentation skills, capable of conveying complex concepts clearly and persuasively.
• A Customer centric approach.
• Analytical mindset with proficiency in data-driven decision-making.
• Ability to thrive in a fast-paced, entrepreneurial environment.

Join Xprizo in its mission to shape a more inclusive financial landscape by empowering merchants to embrace digital payments securely and effortlessly.