Careers at Xprizo

Key Responsibilities

• Work collaboratively within a growing team of talented software developers.
• Support product delivery by building, testing, and releasing production quality software utilizing best engineering practices.
• Liaise and cooperate with team members, partner teams and stakeholders as necessary in investigating new technologies, and researching, designing, writing and releasing software, as well as supporting and maintaining said software.
• In the case of research tasks, production of appropriate research documentation.
• In the case of design tasks, production of appropriate design documentation, including documentation of any product feature or performance limitations or other risks arising out of design decisions, as well as proposing options for addressing or mitigating such risks and limitations.
• In the case of implementation tasks:
  • Implementation according to generally accepted software development practice – writing simple, clean and secure code, including all the necessary care and precautions to produce code which has minimal defects, complexity, and technical debt, as well as the production of clear and complete documentation.
  • Test own work with a view to minimal work items being returned for defects to be fixed.
• Refactor, optimize and improve existing code for better maintainability and scalability, and to reduce technical debt in general.
• Ensure correct and timely defect resolution, liaising and cooperating with other team members as required.
• Provide operational support for implemented software.
• Troubleshoot, identify root causes of, and remediate complex technical issues.
• Liaise, cooperate with and assist other teams in reproducing, investigating and resolving defects and issues reported from the field.

Requiements

• Bachelor’s degree in CS/Engineering or equivalent experience
• Minimum 3 years of experience in software development with C#
• Good written and oral communication skills in English
• Adept at communicating ideas and working in a team
• Able to work independently and meet deadlines
• Demonstrated ability to context switch while still delivering on commitments
• Knowledge of software design patterns; Able to grasp and quickly become productive in an existing design
• Very fluent in C#, with knowledge and experience of associated frameworks and technologies such as ASP.NET Core and Entity Framework Core
• Able to work with relational databases, MySQL or PostgreSQL (MySQL preferred); high-performance, in-memory data store technologies such as Redis; message broker technologies such as Kafka or RabbitMQ
• Experience building, integrating, and testing REST APIs, and proficiency with associated tools and technologies such as Swagger, Open API Spec, and Postman; Experience with Azure App Service highly preferred
• Knowledge of security standards, encryption methods, and related best practices, as well as modern authorization mechanisms, such as JSON Web Token (JWT)
• Experience in web development, using HTML, CSS, JavaScript and TypeScript
• Production experience with Angular; minimum 18 months experience
• Comfortable working with JS tools and ecosystem, like NodeJS, NPM or Yarn, ESLint
• Strong fundamental knowledge in Frontend development, understanding how browsers work and performance best practices in modern web apps
• Experience with real-time communication technologies; SignalR and Firebase
• Dedicated to speed of delivery without compromising quality; Has a passion for quality, and knowledge of what it takes to ship high quality code
• Has a strong understanding of software quality assurance principles
• Proven capability to maintain product quality through unit testing and end-to-end testing processes, using frameworks such as MSTest, NUnit and xUnit (xUnit preferred)
• Keen on best engineering practices
• Proficient in Git (we use BitBucket)
• Demonstrated experience building, maintaining, and supporting high-volume, low-latency cloud-based systems
• Able to quickly address production incidents and implement preventive measures to avoid recurrence
• Prior experience with Docker and Kubernetes would be a plus, but is not a must
• FinTech experience in areas such as payment gateways, payment aggregators, card issuing and acquiring, and merchant integrations, would be awesome
• Knowledge of the foundations of accounting will be given preference.

Ready to join us? Fill out the form below or kindly send us your resume and cover letter to careers@xprizo.com. Don’t forget to include your expected gross salary—we’re excited to hear from you!

Key Responsibilities

• Work collaboratively within a growing team of talented software developers.
• Support product delivery by building, testing, and releasing production quality software utilizing best engineering practices.
• Liaise and cooperate with team members, partner teams and stakeholders as necessary in investigating new technologies, and researching, designing, writing and releasing software, as well as supporting and maintaining said software.
• In the case of research tasks, production of appropriate research documentation.
• In the case of design tasks, production of appropriate design documentation, including documentation of any product feature or performance limitations or other risks arising out of design decisions, as well as proposing options for addressing or mitigating such risks and limitations.
• In the case of implementation tasks:
  • Implementation according to generally accepted software development practice – writing simple, clean and secure code, including all the necessary care and precautions to produce code which has minimal defects, complexity, and technical debt, as well as the production of clear and complete documentation.
  • Test own work with a view to minimal work items being returned for defects to be fixed.
• Refactor, optimize and improve existing code for better maintainability and scalability, and to reduce technical debt in general.
• Ensure correct and timely defect resolution, liaising and cooperating with other team members as required.
• Provide operational support for implemented software.
• Troubleshoot, identify root causes of, and remediate complex technical issues.
• Liaise, cooperate with and assist other teams in reproducing, investigating and resolving defects and issues reported from the field.

Requirements

• Bachelor’s degree in CS/Engineering or equivalent experience
• Minimum 3 years of experience in software development
• Good written and oral communication skills in English
• Adept at communicating ideas and working in a team
• Able to work independently and meet deadlines
• Demonstrated ability to context switch while still delivering on commitments
• Knowledge of software design patterns; Able to grasp and quickly become productive in an existing design
• 3+ years of experience in mobile development – experience with Flutter is a must
• Knowledge of software design patterns
• Strong knowledge of mobile application development best practices
• Deep knowledge and experience with the Flutter framework, programming in Dart, Flutter Widgets, Dart Packages, and writing Android or iOS specific code in Kotlin, Objective-C or Swift
• Experience with Android, Android Studio and Gradle, iOS, Xcode IDE and CocoaPods
• Knowledge of security standards, encryption methods, and related best practices, as well as modern authorization mechanisms, such as JSON Web Token (JWT)
• Experience consuming REST APIs to connect mobile applications to backend services
• Experience with Firebase cloud messaging APIs and push notifications
• Experience in web development, using HTML, CSS, JavaScript and TypeScript
• Production experience with Angular; minimum 18 months experience
• Comfortable working with JS tools and ecosystem, like NodeJS, NPM or Yarn, ESLint
• Strong fundamental knowledge in Frontend development, understanding how browsers work and performance best practices in modern web apps
• Experience with real-time communication technologies; SignalR and Firebase
• Dedicated to speed of delivery without compromising quality; Has a passion for quality, and knowledge of what it takes to ship high quality code
• Has a strong understanding of software quality assurance principles
• Proven capability to maintain product quality through unit testing and integration testing processes, using Jasmine and Karma
• Keen on best engineering practices
• Proficient in Git (we use BitBucket)
• Experience building mobile apps used by thousands of customers in different locations
• A knack for building easy and delightful customer experiences
• Able to quickly address production incidents and implement preventive measures to avoid recurrence.

Ready to join us? Fill out the form below or kindly send us your resume and cover letter to careers@xprizo.com. Don’t forget to include your expected gross salary—we’re excited to hear from you!

Company Overview:

Xprizo is a forward-thinking fintech company dedicated to promoting financial inclusion, access, and security for all individuals. With a mission to empower Merchants and Consumers alike, Xprizo aims to revolutionize the payment landscape by enabling seamless, secure, and efficient transactions using their innovative platform.

As part of our continued growth, we are seeking a motivated and results-driven QA Engineer to spearhead our existing IT Development Team.

Job Summary:

We are seeking an experienced QA Engineer with a strong background in QA to join our dynamic team.

Due to high levels of growth, we are searching for a Quality Assurance (QA) Engineer to join the team. This is a crucial position focused on ensuring that our product is as defect-free as possible with scale-up experience which we would need to support us moving forward.

The ideal candidate will have extensive experience in developing and executing automated test scripts, handling large volumes of data, and working with modern QA tools and frameworks. This role requires a detail-oriented individual with strong analytical skills, who can collaborate effectively with cross-functional teams to identify and resolve defects promptly.

Additionally, experience in the Fintech industry and knowledge of financial regulations will be advantageous, as the QA Engineer will contribute to maintaining compliance and reliability in our software solutions.

Responsibilities:

• Automated Testing Development: Design, develop, and execute automated test scripts using industry-standard tools such as Selenium or others.
• Test Plan Creation: Develop comprehensive test plans and test cases based on product requirements, with a strong focus on automation.
• Data Validation: Perform data validation and integrity checks on large data sets to ensure accuracy and compliance, using automated processes where possible.
• Defect Management: Identify, document, and track software defects using tools like JIRA, and collaborate with development teams to resolve issues promptly.
• Continuous Integration: Integrate automated tests into continuous integration/continuous deployment (CI/CD) pipelines to ensure smooth and reliable software releases.
• Quality Assurance: Implement and maintain best practices for QA processes, focusing on automation to enhance efficiency and coverage.
• Collaboration: Work closely with developers, product managers, and other stakeholders to ensure high-quality software delivery.
• Performance Testing: Conduct automated performance testing to evaluate system performance and scalability, utilizing tools like JMeter.
• Security Testing: Ensure that security tests are automated into the development pipeline

Requirements:

• Experience in QA Automation: Proven experience in QA with a strong focus on automated testing and scripting.
• Scripting Proficiency: Proficiency in scripting languages such as C #, Python, JavaScript, or Bash for developing automated tests.
• Automation Tools: Hands-on experience with automation testing tools (e.g., Selenium) and familiarity with test automation frameworks.
• Large Data Handling: Experience in testing applications that handle large volumes of data, including data validation and integrity checks.
• Educational Background: Bachelor’s Degree in Computer Science, Engineering, or a related field, preferred but not required.
• Work history: Experience in Fintech heavily preferred.

Ready to join us? Fill out the form below or kindly send us your resume and cover letter to careers@xprizo.com. Don’t forget to include your expected gross salary—we’re excited to hear from you!

Responsibilities:

1. Identify Prospective Merchants: Conduct market research to identify potential Merchants that align with Xprizo’s target industries and user base. Seek out merchants ranging from small businesses to larger enterprises to maximize market penetration.
2. Client/Merchants Acquisition: Identifying potential clients and developing strategies to attract new customers.
3. Build and Maintain Relationships: Establish and maintain strong relationships with key decision- makers at prospective Merchant businesses. To ensure repeat business and client retention. Cultivate these relationships to foster trust and confidence in Xprizo’s payment solutions.
4. Understand Merchant Needs: Engage with Merchants to understand their specific requirements, pain points, and objectives related to accepting digital payments. Tailor Xprizo’s value proposition to address individual Merchant needs effectively.
5. Sales Presentations: Conducting presentations or pitches to potential clients, tailored to their needs and preferences.
6. Promote Xprizo’s Solutions: Present Xprizo’s payment platform and demonstrate its benefits, highlighting its potential to enhance their businesses’ efficiency, security, and financial.
7. Negotiate Agreements: Negotiating contracts and terms of Sales with clients to reach mutually beneficial agreements. Collaborate with the Legal and Finance teams to negotiate and finalize contractual agreements with Merchants, ensuring mutual benefits and a win-win.
8. Meeting Sales/KPI Targets: Achieving individual and team Sales targets to contribute to the overall profitability of the company.
9. Facilitate Onboarding: Coordinate with the Operations and Technical teams to ensure a smooth onboarding process for merchants, providing support and guidance throughout the integration.
10. Monitor Performance Metrics: Continuously track and analyze the performance of the Merchant network, identifying opportunities for improvement and growth. Utilize data-driven insights to optimize strategies and achieve targets.
11. Market Analysis: Analyzing market trends and customer needs to advise on Product Development and positioning. Stay updated on industry trends, competitor offerings, and Regulatory changes that may impact Xprizo’s business and be prepared to adapt strategies.
12. Feedback and Reporting: Providing feedback from Customers to the Marketing and Product Development Teams and submitting Sales reports to upper Management on a regular basis.
13. Problem-Solving: Addressing and resolving any issues or concerns that Clients may have regarding the product or service.
14. Collaboration: Working closely with other Departments, such as Marketing and Customer Service, to enhance overall service levels.

Desired Qualifications:

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related.
• Proven track record in Business Development, Sales, or Merchant Acquisition within the Fintech, Payment Processing, or related industries.
• Knowledge and passion for Fintech and the drive to promote financial.
• Excellent communication and presentation skills, capable of conveying complex concepts clearly and persuasively.
• Strong negotiation and relationship-building.
• Analytical mindset with proficiency in data-driven decision.
• Ability to thrive in a fast-paced, entrepreneurial.
• Willingness to travel for business meetings and industry events.

Ready to join us? Fill out the form below or kindly send us your resume and cover letter to careers@xprizo.com. Don’t forget to include your expected gross salary—we’re excited to hear from you!

Responsibilities:

• Identify and prospect new business opportunities within the payments industry, targeting merchants, financial institutions, and other potential clients.
• Build and maintain strong relationships with key decision-makers and stakeholders, understanding their business challenges and requirements.
• Collaborate with cross-functional teams to develop customized payment solutions that address client needs and drive revenue growth.
• Conduct product demonstrations and presentations to showcase the features and benefits of our payment technology solutions.
• Negotiate contracts and pricing agreements, ensuring alignment with company goals and objectives.
• Stay informed about industry trends, market developments, and competitor activities, providing insights and recommendations to drive business growth.
• Meet and exceed sales targets and performance metrics, consistently delivering results and driving business success with quality assurance at the forefront of all business integrations and decisions.

Qualifications:

• Proven track record of success in technical sales or business development within the Payments industry, Telecommunications, Acquiring, Banks, Merchant or Payment Service Providers arenas.
• Strong technical aptitude and understanding of payment processing technologies, including point-of-sale (POS) systems, payment aggregators and/gateways, and mobile payment solutions.
• Strong knowledge and experience of using Atlassian Jira and management of client integrations.
• Excellent communication and presentation skills.
• Demonstrated ability to build and maintain relationships with clients, influence decision-makers, and drive sales growth.
• Highly motivated, results-oriented, and capable of working independently as well as collaboratively in a fast-paced environment.
• Based mainly in Malta, but willingness to travel as needed to Africa, Asia & LATAM and attend exhibitions and events.

Ready to join us? Fill out the form below or kindly send us your resume and cover letter to careers@xprizo.com. Don’t forget to include your expected gross salary—we’re excited to hear from you!

• Overseeing a team of customer support representatives, ensuring they are properly trained, motivated, and equipped to provide excellent service.
• Monitoring and assessing the quality of customer interactions to ensure that service standards are met or exceeded. This may involve call monitoring, call tacking, reviewing tickets, and providing feedback to team members.
• Handling escalated customer issues that cannot be resolved by 1^st Line support staff. This may involve complex inquiries, complaints, or technical issues that require your expertise.
• Continuously evaluating and improving customer support processes to enhance efficiency and effectiveness. This could involve implementing new tools or technologies, refining workflows, or updating policies and procedures.
• Analyzing customer support data and metrics to identify trends, patterns, and areas for improvement. This could include monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
• Providing ongoing training and development opportunities for customer support team members to enhance their skills and knowledge. This could include product training, communication skills development, and customer service best practices.
• Collaborating with other departments such as product development, marketing, and sales to address customer issues, gather feedback, and advocate for customer needs within the organization.
• Ensuring that customer support activities comply with relevant regulations and industry standards, such as data protection laws and financial regulations.
• Managing customer feedback channels and mechanisms, such as surveys, reviews, and social media channels, to gather insights and identify areas for improvement, whilst comparing the competition.
• Serving as a point of escalation for unresolved customer issues, liaising with other departments or senior management as necessary to resolve complex or sensitive matters by presenting summary report as necessary.
• Setting performance goals and targets for the customer support team, and providing regular feedback and performance evaluations to ensure individual and team objectives are met.
• Maintaining an up-to-date knowledge base and documentation repository to support customer support activities and facilitate consistent and accurate responses to customer inquiries.
• This may require Night shift duties and shift rotation.

Desired Qualifications:

• Based in Nairobi, Kenya.
• Bachelor’s degree in Business Administration, Hospitality, Finance, Marketing, or a related field.
• Proven track record in Customer Service within the Fintech, Payment, or Banking related industries.
• Knowledge and passion for Fintech and the drive to promote financial inclusion.
• Excellent communication and presentation skills, capable of conveying complex concepts clearly and persuasively.
• A Customer centric approach.
• Analytical mindset with proficiency in data-driven decision-making.
• Ability to thrive in a fast-paced, entrepreneurial environment.

Ready to join us? Fill out the form below or kindly send us your resume and cover letter to careers@xprizo.com. Don’t forget to include your expected gross salary—we’re excited to hear from you!