Welcome to Kenya, a place of vibrant markets and beautiful beaches. In this series, we’re going to explore the real stories of the people who work with us in Kenya – our agents.

Our agents play a crucial role in making sure everyone has access to financial services. In cities like Mombasa, they’re more than just people behind desks. They’re the ones who help connect communities and make sure essential services like money transfers and mobile payments are available to everyone.

Take, for example, one merchant who runs five successful shops. In one of his busy stores, you’ll find an M-Pesa agent. Together, they make it easier for people to manage their money and access the services they need. Mombasa is a city full of energy, but it’s also a place where people work hard to make progress and overcome challenges.

Through the stories of our agents, we’ll get a glimpse of what it’s like to navigate Kenya’s financial landscape. From the busy streets of Nairobi to the quiet villages in the countryside, each story will show us the determination and optimism that defines Kenya.

Join us on this journey as we meet these incredible individuals and learn about the impact of financial inclusion on the lives of real people in Kenya. Stay tuned for our next blog, where we’ll introduce you to one of our amazing agents and share their inspiring story.